That's why we rebuilt all versions of the product since Acronis True Image 2017 at the beginning of the year to support this important change.ĭetails about this change can be found here: We value all customers, including customers of older versions of the product. We urgently investigated the problem with our team.Īcronis updated cloud servers to authenticate users using only newer and more secure connection methods and reject connections that use older less secure methods. This case may have been marked as closed but as far as myself and other users are concerned it is yet another reason to look to such as Macrium Reflect and similar competitive backup solutions who do still offer perpetual licenses and respect their users.Ī further, more positive response received today from the Acronis Lead Program Manager. If Acronis no longer wish to allow users with perpetual licenses to still manage / use / activate these then they should publish this fact in an open and transparent way, not refuse to explain that this is now the new policy that Acronis have adopted and that 'perpetual' no longer means anything meaningful.Īs an Acronis MVP I have to say that I am more than disappointed with the way Acronis has handled this change and I shall be advising any affected users that I deal with to seriously consider looking at other solutions if they do not wish to move away from using perpetual licensed products. This response refusing to acknowledge that this issue comes from changes made by Acronis speaks volumes of a lack of honesty and integrity on the part of Acronis! User are not seeking any technical support with these older product versions, just wanting to use them for the purpose they were purchased for. The error message that you refer to is only given when the user tries to sign in to their Acronis Account from within the ATI GUI in order to action the above KB instructions. KB 56553: Acronis True Image 2016: "You've exceeded the maximum number of activations for this serial number" KB 48380: Acronis True Image 2015: "You've exceeded the maximum number of activations for this serial number" Sorry but it is very obvious that you do not completely understand my concern over the removal of the Acronis certification server that now prevents valid license holders from managing their licenses or activating these when they wish to move them to another system in accordance with the published KB documents issued by Acronis. If we get an opportunity to assist you in the future, we will do our best to ensure your experience is pleasant with Acronis. I will now mark this case as closed and please know we would be happy to do whatever we can do to create your success. This is a technical issue as you are getting error message. I completely understand your concern however, we would not be able to assist you with this issue. This needs to be resolved as a matter of urgency and if you cannot action this yourself, then I expect this issue to be escalated to your higher support or management.įurther exchange of emails with Acronis for my support ticket. Third party sellers are still selling these older Acronis products and now they cannot be activated due to an Acronis certification server issue. I raised this case as an Acronis MVP seeking to help other users reporting the same issue in the Acronis Forums, and I have also contacted the Acronis Product Manager, Arpita Ghosh (copied) for this issue because it is causing further bad publicity for Acronis by denying users the ability to do the above. ![]() This is seeking support for licensing and activation issues that are completely out of control of the end user as they derive from Acronis background servers. It has been raised because the Acronis certification server that is required to move a valid Acronis license for ATI 2015 is not available meaning that users with such valid licenses cannot sign in to their Acronis accounts nor manage their licensed products. This support case is not seeking any technical assistance with an obsolete Acronis product! The case number for your future reference is 05640892. I would like to inform you that, the Acronis True Image 2015 is marked as an obsolete version and we no longer provide technical assistance for the Acronis True Image 2015 version. My name is Ankit Manwatkar.Īs I understand, you are unable to transfer the Acronis True Image 2015 license. Thank you for contacting Acronis Customer Central. Case number & reply received this morning as below:
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